Belgium – Call centre – Appointment of a call centre
The purpose of this contract is to appoint a provider specializing in call centre services responsible for handling Centr’Habitat’s incoming calls. The services include: - handling calls during c
Opportunity description
The purpose of this contract is to appoint a provider specializing in call centre services responsible for handling Centr’Habitat’s incoming calls. The services include: - handling calls during certain office hours, according to a variable schedule communicated by the contracting authority; - handling calls outside office hours, on weekends, public holidays and during exceptional closures, with calls transferred to the on-call services or persons in accordance with the procedures defined by Centr’Habitat. The contract is concluded for a period of one year and may be tacitly renewed three times for successive periods of twelve months. Due to the nature of the services, involving direct contact with French-speaking users and the processing of personal data, specific requirements regarding language (French) and the location of the service are set out in the special specifications. Procedure: open. Review the original TED notice for the complete requirement, lots, amendments and attachments.
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