France – Janitorial services – Concierge services at the CEA/Cesta site

Opportunity description

The service will be provided in secure premises adjoining the center's staff restaurant. This location offers a space of approximately 25 m² comprising a counter area and a storage area. The services offered may include: • Dry cleaning, ironing, shoe repair, sewing, • Assistance with administrative procedures (vehicle registration certificate, roadworthiness test, etc.), • Sending and receiving parcels, • Car washing and cleaning, • Arranging roadworthiness tests, servicing and vehicle repairs, • Delivery of fruit/vegetable/meat/other baskets: the baskets will be delivered once a week (or at another frequency depending on needs), • Specific orders for bread and pastries... • Connecting users with service providers: babysitting, housekeeper, gardener, tutoring, IT troubleshooting... • Mini convenience shop: sale of stamps, tissues, tights, bandages, coffee, jam, honey, coffee capsules, tea... • Postal service: postage and daily drop-off of registered mail upon request, • Flower delivery, • Special offers, • Organization of occasional events for Christmas, Valentine's Day, Easter, Mother's Day... The Contractor will propose, organize and take responsibility for on-site activities (estimated at 3 per year, including Candlemas, a summer market and a Christmas market) in order to create momentum. It must implement sales initiatives and communication and marketing plans in order to attract new prospects, retain users, generate interest and promote the concierge services. Beneficiaries must have three ways to access the services: • An Internet portal (and its Smartphone version), • A telephone number: accessible to beneficiaries at least during working hours. The cost of a call will be the cost of a local call, • The physical concierge desk: open 49 weeks a year, Monday to Friday. Dashboards will be submitted monthly by the Contractor to the CEA contract manager. The duration of the service is as follows: - 1-month "incoming" reversibility period (optional); - 3 years or 36 months (firm); - 2 years or 24 months (optional); - 2-month "outgoing" reversibility period (optional). Procedure: restricted. Review the original TED notice for the complete requirement, lots, amendments and attachments.