France – Software programming and consultancy services – Contract for maintenance and integration services for the Kiamo solution for ENEDIS.
The subject of the contract concerns services associated with the provision of a service to ensure the integration and operational maintenance (MCO) of the Kiamo application, a Multichannel Routing solution from Conecteo, which has been installed in the data centers
Opportunity description
The subject of the contract concerns services associated with the provision of a service to ensure the integration and operational maintenance (MCO) of the Kiamo application, a Multichannel Routing solution from Conecteo, which has been installed in Enedis data centers. This also includes support for the video assistance application, which enables Kiamo to have a video interaction and photo exchange channel. A more detailed description is available in the document "KIAMO_CCTP" available on the EDF Procurement Portal https://pha2.edf.com AVIS019399. Procedure: neg-w-call. Estimated value: 15,000,000 EUR. Review the original TED notice for the complete requirement, lots, amendments and attachments.
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