Germany – Communications system maintenance services – Support/ Maintenance of the City of Viersen’s telecommunications systems from 01.01.2027

Opportunity description

Support/ Maintenance/ Supply of hardware and software (licenses) for the innovaphone telecommunications systems with CTI, UC, ACD, softphone and DECT solution Support/ Maintenance/ Supply of hardware and software (licenses) for the innovaphone telecommunications systems with CTI, UC, ACD, softphone and DECT solution 805 extensions/PBX+Standby licenses, C4B XPhone Server + Up2Date license, 150 fax-to-email licenses, 226 voicemail licenses, 696 Office Plus licenses incl. softphone (desktop + mobile), 10 IP Channel DECT gateways, 30 DECT base stations, 30 DECT terminals (ASCOM) Various Innovaphone components (SBC, PBX etc.) incl. analog gateways with licenses for door stations and faxes Support/ Maintenance for ESXi/VM/vSphere host with 5 Windows servers +3 Debian GNU systems incl. licenses and update service, as well as 2 servers in the data center for, among other things, Softphone Mobile (Windows + Debian GNU) Innovaphone MyApps C4B XPhone Teamdesk (4 licenses) C4B XPhone Conference JTel ACD solution (1 server license, 1 GUI license, 30 agent licenses, 2 supervisor licenses, 2 wallboard licenses, 12 ACD Queue/IVR Channel, 8 forwarding channels, 1 Innovaphone Connector, 84 Sip Trunk) System management software (web-based) KatharSys call data recording (GDE) Software assurance incl. all major release changes during the term On-site technical service must be guaranteed within 3 hours in the event of critical errors/ outages Procedure: open. Review the original TED notice for the complete requirement, lots, amendments and attachments.