Germany – Customer survey services – Conclusion of a contract for customer service measurement at AOK Baden-Württemberg

Opportunity description

Conclusion of a contract for customer service measurement at AOK Baden-Württemberg. AOK intends to put out to tender a customer service measurement. In doing so, it pursues the goal of identifying potential improvements and developments in customer service and customer consulting in order to optimize them. At the same time, the service measurement is also intended to enable a comparison with competitors. Likewise, the customer perspective is to be systematically taken into account in the development and optimization of products, services and processes. For this purpose, the establishment of an online community of insured persons is planned. Procedure: neg-w-call. Review the original TED notice for the complete requirement, lots, amendments and attachments.