Germany – Customer survey services – Award of a contract for customer satisfaction research in the MVV (“MVV Customer Barometer”)

Opportunity description

The MVV Customer Barometer aims, through a survey of public transport users in the MVV area, to measure customer satisfaction and changes in it with regard to all relevant services provided within the MVV. On the one hand, the results of the studies can be used to derive short- and medium-term objectives for service improvements and targeted and efficient marketing activities; on the other hand—taking into account changes in assessments—the effects and impacts of specific measures and improvements can be measured, enabling performance reviews of all kinds. The MVV Customer Barometer will be continued from 2027 to 2030, which is why a longer-term contract will be awarded through an Open Procedure. Procedure: open. Review the original TED notice for the complete requirement, lots, amendments and attachments.