Germany – Telephone-answering services – Core-hours telephone service
The contracting authority operates a 24-hour hotline for its insured persons in order to fulfill its duty to provide information and advice pursuant to Sections 13 to 15 of SGB I. It is staffed by its own employees. To ensure its availability during
Opportunity description
The contracting authority operates a 24-hour hotline for its insured persons in order to fulfill its duty to provide information and advice pursuant to Sections 13 to 15 of SGB I. It is staffed by its own employees. To ensure its availability during core hours, the contracting authority intends to use the supporting communication services of an external service center provider for calls that cannot be answered by the contracting authority's employees during this time—the so-called "overflow." The transfer of tasks and outsourcing are carried out in accordance with Sections 197b SGB V and 97 SGB X, i.e. the activities to be outsourced are exclusively supporting auxiliary activities. Procedure: open. Review the original TED notice for the complete requirement, lots, amendments and attachments.
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