Greece – Systems analysis and programming services – Operation, Maintenance, Support and Upgrade of the information systems “Enrollment in the First Grade of Primary School” and electronic applications for admission to Model Schools, Public Onassis Schools, Model Ecclesiastical Schools and Experimental Schools»

Opportunity description

The subject matter of the contract is the «Operation, Maintenance, Support and Upgrade of the information systems “Enrollment in the First Grade of Primary School” and electronic applications for admission to Model Schools, Public Onassis Schools, Model Ecclesiastical Schools and Experimental Schools». The subject matter of the contract focuses mainly on: • Operation, Maintenance and Technical Support Services (Phase A): concerns both systems, throughout the duration of the contract, which indicatively cover: preventive and corrective maintenance, update and vulnerability management (patch management), backups and recovery (backup/restore), operational monitoring (monitoring, alerting), management and optimization of AWS infrastructure, load testing and enhanced readiness (on-call) during peak periods, as well as technical support for the systems’ administrators. It is clarified that the operation of a helpdesk for end users is not included in the subject matter of this contract. • Upgrade and Evolutionary Maintenance Actions (Phase B): concerns the annual adaptation of the two systems to the applicable regulatory framework, the development of new functionalities, the improvement of user experience and accessibility (WCAG 2.1 AA), the expansion of interoperability and the enhancement of the traceability of lottery/results procedures, in two (2) annual cycles, with mandatory production deployment of each annual release before the start of the corresponding application submission period. The Project is structured into the following Work Packages: • WP1 – Operation, Maintenance and Technical Support Services (Phase A): concerns both systems, throughout the duration of the contract, with quarterly service reports (Deliverables D1.1 and D1.2), which indicatively cover: preventive and corrective maintenance, update and vulnerability management (patch management), backups and recovery (backup/restore), operational monitoring (monitoring, alerting), management and optimization of AWS infrastructure, load testing and enhanced readiness (on-call) during peak periods, as well as technical support for the systems’ administrators. It is clarified that the operation of a helpdesk for end users is not included in the subject matter of this contract. • WP2 – Upgrade and Evolutionary Maintenance Actions (Phase B): concerns the annual adaptation of the two systems to the applicable regulatory framework, the development of new functionalities, the improvement of user experience and accessibility (WCAG 2.1 AA), the expansion of interoperability and the enhancement of the traceability of lottery/results procedures, in two (2) annual cycles (Deliverables D2.1, D2.2), with mandatory production deployment of each annual release before the start of the corresponding application submission period. Procedure: open. Estimated value: 565,000 EUR. Review the original TED notice for the complete requirement, lots, amendments and attachments.