Netherlands – IT services: consulting, software development, Internet and support – Enterprise Service Management (ESM) platform
Municipality of Dijk en Waard currently uses TOPdesk as the central platform for IT Service Management (ITSM) and Enterprise Service Management (ESM). The current contract expires on 1 April 2027. To ensure the continuity of internal service provisi
Opportunity description
Municipality of Dijk en Waard currently uses TOPdesk as the central platform for IT Service Management (ITSM) and Enterprise Service Management (ESM). The current contract expires on 1 April 2027. To ensure the continuity of internal service provision, a European procurement procedure is being conducted for the selection and implementation of a future-proof ESM application. The new solution must not only support the current ITSM functionality, but also provide an organization-wide platform for supporting IT, Facilities, onboarding, internal transfers and offboarding, Information Provision, and other internal service processes. Particular emphasis is placed on process automation, self-service, asset and configuration management (CMDB), workflow support, and integration with existing municipal systems. One SaaS Enterprise Service Management platform Procedure: open. Estimated value: 1 EUR. Review the original TED notice for the complete requirement, lots, amendments and attachments.
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