Romania – Software-related services – “Technical support services for Oracle software products” CR 45787

Opportunity description

The procurement concerns the provision of technical support services for Oracle software products owned by SNN SA, as well as on-demand technical assistance and maintenance services for the same software products, in accordance with the provisions of Technical Specifications CR#45787 Rev. 01. The total duration of the contract will be 49 months*) and the effective service provision period will be 48 months. Note: *) The effective duration of the Contract will be established depending on the date the Contract is signed by the parties, in compliance with the specifications in the Technical Specifications (point 5) regarding the service commencement date, namely starting from 25.01.2027, to ensure the continuity of technical support. The number of days before the deadline for submission of tenders by which clarifications may be requested is 20 days. The contracting entity will respond clearly and completely to all requests for clarification or additional information on the 11th day before the deadline for submission of tenders. The contracting entity will respond only to requests for clarification submitted by economic operators by the established deadline. The procurement concerns the following main categories of services: I. Standard technical support services, of the Premier Support or Sustaining Support type, as applicable, for Oracle software components, provided under a quarterly subscription arrangement, as follows: 1. Technical support services for 14 Oracle Internet Application Server Enterprise Edition – Processor Perpetual licenses: 16 quarters of service provision; 2. Technical support services for 29 Oracle Database Enterprise Edition – Processor Perpetual licenses: 16 quarters of service provision; 3. Technical support services for 2600 Oracle Human Resources – Employee Perpetual licenses: 16 quarters of service provision; 4. Technical support services for 2800 Oracle Learning Management – Trainee Perpetual licenses: 16 quarters of service provision; 5. Technical support services for 2600 Oracle Time and Labor – Employee Perpetual licenses: 16 quarters of service provision; 6. Technical support services for 2600 Oracle Self-Service – Employee Perpetual licenses: 16 quarters of service provision; 7. Technical support services for 2600 Oracle iRecruitment – Employee Perpetual licenses: 16 quarters of service provision; 8. Technical support services for 2600 Oracle Performance Management – Employee Perpetual licenses: 16 quarters of service provision; 9. Technical support services for 2600 Oracle Compensation Workbench – Employee Perpetual licenses: 16 quarters of service provision; 10. Technical support services for 2600 Oracle Succession Planning – Employee Perpetual licenses: 16 quarters of service provision; 11. Technical support services for 2000 Oracle Identity and Access Management Suite – Employee User Perpetual licenses: 16 quarters of service provision; 12. Technical support services for 2 Oracle Identity Manager Connector licenses (1 x Oracle e-Business Suite – Connector Perpetual, 1 x Microsoft Active Directory – Connector Perpetual): 16 quarters of service provision; 13. Technical support services for 4 Oracle Database Standard Edition – Processor Perpetual licenses: 16 quarters of service provision; 14. Technical support services for 16 Oracle Diagnostic Pack – Processor Perpetual licenses: 16 quarters of service provision; 15. Technical support services for 12 Oracle Real Application Cluster - Processor Perpetual licenses: 16 quarters of service provision; 16. Technical support services for 6 Oracle Analytics Publisher - Processor Perpetual licenses: 16 quarters of service provision; 17. Technical support services for 6 Oracle Data Integrator Enterprise Edition - Processor Perpetual licenses: 16 quarters of service provision; 18. Technical support services for Oracle Linux and Oracle Virtual Machine for 5 physical servers with 2 processors that use more than 2 virtual machines: 16 quarters of service provision; 19. Technical support services for Oracle Linux for 3 physical servers with 2 processors that do not use virtualization: 16 quarters of service provision 20. Technical support services for 1 Oracle Web Tier - Processor Perpetual license: 16 quarters of service provision. II. On-demand technical assistance and maintenance services that are not included in the standard technical support services under point I for Oracle, quantified in person-days (person-hours) – up to 500 person x days (equivalent to 4000 person x hours). The incident response time, depending on severity, is in accordance with point 7 of the Technical Specifications. The services will be carried out at the Cernavoda NPP premises, where the entire Oracle platform is located and which ensures the operation of Oracle products for all SNN S.A. entities. For the provision of on-demand technical assistance and maintenance services, the Contractor will provide a team of experts who will meet the minimum conditions under point 4.2 of the Technical Specifications. Details of the requested activities and the technical and performance characteristics of the services are set out in Technical Specifications CR#45787 Rev. 01. Procedure: open. Estimated value: 17,434,705 RON. Review the original TED notice for the complete requirement, lots, amendments and attachments.