Romania – Systems analysis and programming services – Software product development services - Software platform for optimizing operational processes within SNUAU through AI and ML technologies, including installation, configuration, commissioning, operationalization, integration and training services for the project “EXPANSION AND ENHANCEMENT OF THE EFFICIENCY OF THE 112 EMERGENCY SERVICE PROVIDED TO CITIZENS”.

Opportunity description

The subject of the procurement consists of carrying out the analysis, design, development, installation, configuration, commissioning, testing, operationalization, integration and training activities relating to the Software Platform for optimizing operational processes within SNUAU through AI and ML technologies, which will be developed through this procurement procedure. The services thus requested will contribute to achieving the objective of the procurement, namely the operationalization of a software platform integrated into SNUAU that will provide support functionalities based on advanced AI and ML technologies for the call-taking, operation, analysis, monitoring, dispatch, intervention, cooperation and coordination processes within emergency situation management activities. Software product development services intended for creating the SOFTWARE PLATFORM FOR OPTIMIZING OPERATIONAL PROCESSES WITHIN SNUAU THROUGH AI AND ML TECHNOLOGIES, including installation, configuration, commissioning, operationalization, integration and training services, consisting of: - Operational component for the assessment and triage of emergency calls/communications/situations and alerting; - AI/ML operational component for quality analysis and decision support; - Core ML and operational AI component; - AI Console component. The procurement contract is a contract for the provision of software development services, including, as applicable, within the Platforms, components, modules and applications, the software licenses required for the information system that will be developed/configured under the procurement contract. An existing IT product will not be procured, but rather an information system developed/configured according to the needs of the Contracting Authority. The Contracting Authority will respond clearly and completely to all requests for clarification by the 11th day before the deadline for submitting tenders, for clarifications received at least 18 days before the deadline for submitting tenders. SOFTWARE PLATFORM FOR OPTIMIZING OPERATIONAL PROCESSES WITHIN SNUAU THROUGH AI AND ML TECHNOLOGIES, including installation, configuration, commissioning, operationalization, integration and training services, consisting of: - Operational component for the assessment and triage of emergency calls/communications/situations and alerting - AI/ML operational component for quality analysis and decision support - Core ML and operational AI component - AI Console component. Procedure: open. Estimated value: 18,086,250 RON. Review the original TED notice for the complete requirement, lots, amendments and attachments.